We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your product, we’re here to help.

Eligibility for Returns

• Items must be returned within [X] days of receiving the order.
• Items must be unused, unworn, and in the same condition as received.
• Items must be in their original packaging with all tags and labels attached.
• Certain items, such as [mention non-returnable items, e.g., perishable goods, customized products, or sale items], are not eligible for return.

Process for Returns

1. Contact our customer service team at [email/phone number] to initiate the return process.
2. Provide proof of purchase, such as an order confirmation or receipt.
3. Once your return is approved, we will provide you with a return shipping label or instructions.

Refunds

• Refunds will be processed once we receive and inspect the returned item.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow [X business days] for the refund to appear in your account.

Shipping Costs

• If the return is due to our error: We will cover the shipping costs.
• If the return is for other reasons: The customer is responsible for the shipping costs.

Exchanges

• If you need to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

For any questions regarding our return policy, please contact us at:

• Email: [your email]
• Phone: [your phone number]
• Address: [your address]